Short training courses for the Workplace
Dealing with the Difficult Behaviour of People
There are times when you may be confronted with criticism or sarcasm. Some people tend to overreact when their expectations are not met. These individuals may respond with behaviour which is critical, patronising, sarcastic, or even verbally aggressive. This presentation focuses on how to respond to such behaviour rather than react to it by using strategies of verbal defusion to become more confident in managing difficult inter-personal situations.