From time to time, employees within your organisation may be subjected to crises and emergencies which are sudden, unexpected and highly stressful. The reaction to such events is called “Critical Incident Stress”. When exposed to incidents which place great strain on human coping ability, few people are immune. These include equipment failures or human error causing injury or death, explosions, gas or fuel leaks, fire, structural damage due to cyclone or floods, the sudden death or suicide of a worker and serious events which cause great disruption in the work environment. This four-hour course is aimed at supervisors, managers, HR, HSE and other key personnel. The course provides procedures and strategies of critical incident response, support and covers group and individual support strategies to assist those affected by Critical Incident Stress.
At these times your personnel may also be required to answer calls from people in crisis or high states of distress. These staff may be challenged by having to cope with the stress which can arise during such calls. Dealing with people over the phone in times of crisis and emergency is not a skill which can be taken for granted. This course also provides information and strategies to equip staff in reception and administration to deal with this task.