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Solution Focused Coaching
SFCB Coaching is described in an article Solution-Focused Cognitive–Behavioral Coaching For Sustainable High Performance And Circumventing Stress, Fatigue, And Burnout by Dr Anthony Grant (University of Sydney, 2017). Dr Grant reported SFCB Coaching as a useful method of enhancing both individual performance and wellbeing in high demand workplaces, highlighting the potential to act as a preventative mechanism that can reduce the probability of stress-related fatigue and burnout. The guiding framework of the coaching is the “Performance / Well-Being Matrix” (see below), which helps the coach to assess and assist you towards a space of Sustainable High Performance (Flourishing). This matrix is a useful way of considering these two dimensions in a workplace.
Addictions
Ashcliffe Psychology offers the Matrix Intensive Outpatient addictions treatment program for those people wishing to seek support for problematic substance use.  See Matrix Page for further information.

Short training courses for the Workplace
Dealing with the Difficult Behaviour of People

There are times when you may be confronted with criticism or sarcasm. Some people tend to overreact when their expectations are not met.  These individuals may respond with behaviour which is critical, patronising, sarcastic, or even verbally aggressive. This presentation focuses on how to respond to such behaviour rather than react to it by using strategies of verbal defusion to become more confident in managing difficult inter-personal situations.

For a detailed outline of this training, contact: info@ashcliffe.com.au

Domestic Violence and Impact on the Workplace (1 hour brief presentation or full training 3 hours)

In 2015, PricewaterhouseCoopers estimated the impact of DV in Australia costs the nation $21.7 billion a year.  Two thirds of women who reported being abused by their partners were in paid employment.  As a consequence the effects of domestic violence has implications for employee’s, leaders and managers.  Information during this session is provided in two formats.

A 1 hour presentation for all employees provides general information of domestic violence, its impact and referral resources.

The training workshop is aimed at leaders, managers, health specialists, HR, rehab and injury management consultants. This workshop provides detailed information specific to workplace presentations, high risk times, providing support, management within the workplace and an opportunity for case studies and examples.

Fitness for Work assessments
A “Fitness for Work” referral involves a formal request made to Ashcliffe Psychology for an employee or contractor to be assessed by a psychologist, following concerns being raised in relation to that person’s fitness to safely perform his / her duties. Typical referrals involve:

• An employee returning to work after being diagnosed with a mental health disorder
• An employee behaving in a manner that raises concerns about his/her mental well-being
• Concerns about an employee’s well-being after he/she was involved in a critical incident.
• An employee breaching the employer’s AOD policy.

The treatment of addictions, mood and anxiety disorders and anger management issues.
Ashcliffe psychologists provide a range of focused psychological strategies and clinical interventions including cognitive behaviour therapy for the treatment of mood and anxiety disorders and anger management issues.  Additionally, Ashcliffe Psychology offers the Matrix Intensive Outpatient addictions treatment program for those people wishing to seek support for problematic substance use.  See Matrix Page for further information.
Post Trauma & Critical Incident related counselling
Ashcliffe Psychologists are experienced in providing support and assistance in the aftermath of critical incidents and traumatic events.  Contact Ashcliffe for more information.

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Interpersonal Styles and its affect on teams
Building Resilience & Preventing Burnout
Addiction Awareness in the Workplace (1 to 2 hour presentation)
Critical Incident Response Planning and training in Emergency Phone Response (4 HOURS TRAINING)
Online Mental Health Workplace Audits
Psychological First Aid training (4 hours training)
Peer Support and Mentor Training (2-3 days)
Team dynamics can be difficult to manage especially when there are conflicting needs and competing interpersonal interactions.  This 3 hour workshop can be tailored for teams, leaders and managers to provide them with:

  • An understanding of the different types of interpersonal styles,
  • How to recognise individual styles,
  • Identify the strengths and weaknesses of each style and
  • Facilitate greater opportunity for cohesive working relations and communication.

All work roles can have times and tasks which create pressure and high demand. These times and tasks are best handled when we are able to gain clarity around what creates that pressure for us and the ways in which we create pressure for ourselves.  This presentation will provide insight into “Burnout” and the psychological risk that can occur in any work role. Suggestions are shared on how to use these insights and learning experiences to keep away from the “slippery slope” of Burnout
Addiction is a behaviour that manifests as a reliance upon certain actions or substances to function normally.  Some behaviours are noticed as obsessions before they would classify as an addiction.  Addiction poses several difficulties for the workplace, such as safety, interpersonal issues, performance problems and absenteeism.  This presentation highlights the most common addiction problems recognised in the workplace, identifies indicators of problematic behaviour, suggested management of these and provides opportunities for case discussions.  This presentation includes a checklist of 9 factors which predicate an addiction.
From time to time, employees within your organisation may be subjected to crises and emergencies which are sudden, unexpected and highly stressful.  The reaction to such events is called “Critical Incident Stress”. When exposed to incidents which place great strain on human coping ability, few people are immune. These include equipment failures or human error causing injury or death, explosions, gas or fuel leaks, fire, structural damage due to cyclone or floods, the sudden death or suicide of a worker and serious events which cause great disruption in the work environment. This four-hour course is aimed at supervisors, managers, HR, HSE and other key personnel. The course provides procedures and strategies of critical incident response, support and covers group and individual support strategies to assist those affected by Critical Incident Stress.

At these times your personnel may also be required to answer calls from people in crisis or high states of distress.  These staff may be challenged by having to cope with the stress which can arise during such calls. Dealing with people over the phone in times of crisis and emergency is not a skill which can be taken for granted.  This course also provides information and strategies to equip staff in reception and administration to deal with this task.

For a detailed outline of this training, contact: info@ashcliffe.com.au

Ashcliffe can undertake online mental health audits of workgroups using internet based survey tools.  This audit is customised to meet the needs of your work environment and the specific concerns of your industry.  This audit is prepared in consultation with key people within your organisation.
Key people in organisations are often called upon to assist individuals in the aftermath of highly stressful incidents, or who experience a mental health emergency. The cornerstone of this assistance is the process of “Psychological First-Aid”.  This process is designed to reduce the initial distress which arises from the situation or circumstances and foster the adaptive functioning of those involved. The principles and techniques of Psychological First-Aid meet four basic standards:

  1. Consistent with research evidence on mental health risk and resilience
  2. Applicable to all affected.
  3. Emphasises practical approaches.
  4. Appropriate to the needs of the work environment.

At the conclusion of this short course, participants will have:

  • Been given an understanding of psychological issues in the aftermath of mental health emergencies
  • An appreciation of the concepts of psychological first-aid
  • An understanding of psychological first-aid professional behaviour and logistics.

For a detailed outline of this training, contact: info@ashcliffe.com.au

Peer Support training in a workplace is a pro-active way to address issues of stress and is comprised of three key elements:

  1. The use of personnel within the organisation, who are known and respected by their peers.
  2. An emphasis on the prevention of stress-related problems, with the use of stress awareness raising and short-term, low-key collegial assistance.
  3. Follow-up support, where those affected by stress are given assistance by a work-mate, who provides resource information and encouragement.

For a detailed outline of this training, contact: info@ashcliffe.com.au

Interpersonal Styles and its affect on teams
Team dynamics can be difficult to manage especially when there are conflicting needs and competing interpersonal interactions.  This 3 hour workshop can be tailored for teams, leaders and managers to provide them with:

  • An understanding of the different types of interpersonal styles,
  • How to recognise individual styles,
  • Identify the strengths and weaknesses of each style and
  • Facilitate greater opportunity for cohesive working relations and communication.

Building Resilience & Preventing Burnout
All work roles can have times and tasks which create pressure and high demand. These times and tasks are best handled when we are able to gain clarity around what creates that pressure for us and the ways in which we create pressure for ourselves.  This presentation will provide insight into “Burnout” and the psychological risk that can occur in any work role. Suggestions are shared on how to use these insights and learning experiences to keep away from the “slippery slope” of Burnout
Addiction Awareness in the Workplace (1 to 2 hour presentation)
Addiction is a behaviour that manifests as a reliance upon certain actions or substances to function normally.  Some behaviours are noticed as obsessions before they would classify as an addiction.  Addiction poses several difficulties for the workplace, such as safety, interpersonal issues, performance problems and absenteeism.  This presentation highlights the most common addiction problems recognised in the workplace, identifies indicators of problematic behaviour, suggested management of these and provides opportunities for case discussions.  This presentation includes a checklist of 9 factors which predicate an addiction.
Critical Incident Response Planning and training in Emergency Phone Response (4 HOURS TRAINING)
From time to time, employees within your organisation may be subjected to crises and emergencies which are sudden, unexpected and highly stressful.  The reaction to such events is called “Critical Incident Stress”. When exposed to incidents which place great strain on human coping ability, few people are immune. These include equipment failures or human error causing injury or death, explosions, gas or fuel leaks, fire, structural damage due to cyclone or floods, the sudden death or suicide of a worker and serious events which cause great disruption in the work environment. This four-hour course is aimed at supervisors, managers, HR, HSE and other key personnel. The course provides procedures and strategies of critical incident response, support and covers group and individual support strategies to assist those affected by Critical Incident Stress.

At these times your personnel may also be required to answer calls from people in crisis or high states of distress.  These staff may be challenged by having to cope with the stress which can arise during such calls. Dealing with people over the phone in times of crisis and emergency is not a skill which can be taken for granted.  This course also provides information and strategies to equip staff in reception and administration to deal with this task.

For a detailed outline of this training, contact: info@ashcliffe.com.au

Online Mental Health Workplace Audits
Ashcliffe can undertake online mental health audits of workgroups using internet based survey tools.  This audit is customised to meet the needs of your work environment and the specific concerns of your industry.  This audit is prepared in consultation with key people within your organisation.
Psychological First Aid training (4 hours training)
Key people in organisations are often called upon to assist individuals in the aftermath of highly stressful incidents, or who experience a mental health emergency. The cornerstone of this assistance is the process of “Psychological First-Aid”.  This process is designed to reduce the initial distress which arises from the situation or circumstances and foster the adaptive functioning of those involved. The principles and techniques of Psychological First-Aid meet four basic standards:

  1. Consistent with research evidence on mental health risk and resilience
  2. Applicable to all affected.
  3. Emphasises practical approaches.
  4. Appropriate to the needs of the work environment.

At the conclusion of this short course, participants will have:

  • Been given an understanding of psychological issues in the aftermath of mental health emergencies
  • An appreciation of the concepts of psychological first-aid
  • An understanding of psychological first-aid professional behaviour and logistics.

For a detailed outline of this training, contact: info@ashcliffe.com.au

Peer Support and Mentor Training (2-3 days)
Peer Support training in a workplace is a pro-active way to address issues of stress and is comprised of three key elements:

  1. The use of personnel within the organisation, who are known and respected by their peers.
  2. An emphasis on the prevention of stress-related problems, with the use of stress awareness raising and short-term, low-key collegial assistance.
  3. Follow-up support, where those affected by stress are given assistance by a work-mate, who provides resource information and encouragement.

For a detailed outline of this training, contact: info@ashcliffe.com.au

 
Solution Focused Coaching
Addictions
Short training courses for the Workplace
Fitness for Work assessments
The treatment of addictions, mood and anxiety disorders and anger management issues.
Post Trauma & Critical Incident related counselling
SFCB Coaching is described in an article Solution-Focused Cognitive–Behavioral Coaching For Sustainable High Performance And Circumventing Stress, Fatigue, And Burnout by Dr Anthony Grant (University of Sydney, 2017). Dr Grant reported SFCB Coaching as a useful method of enhancing both individual performance and wellbeing in high demand workplaces, highlighting the potential to act as a preventative mechanism that can reduce the probability of stress-related fatigue and burnout. The guiding framework of the coaching is the “Performance / Well-Being Matrix” (see below), which helps the coach to assess and assist you towards a space of Sustainable High Performance (Flourishing). This matrix is a useful way of considering these two dimensions in a workplace.
Ashcliffe Psychology offers the Matrix Intensive Outpatient addictions treatment program for those people wishing to seek support for problematic substance use.  See Matrix Page for further information.
Dealing with the Difficult Behaviour of People

There are times when you may be confronted with criticism or sarcasm. Some people tend to overreact when their expectations are not met.  These individuals may respond with behaviour which is critical, patronising, sarcastic, or even verbally aggressive. This presentation focuses on how to respond to such behaviour rather than react to it by using strategies of verbal defusion to become more confident in managing difficult inter-personal situations.

For a detailed outline of this training, contact: info@ashcliffe.com.au

Domestic Violence and Impact on the Workplace (1 hour brief presentation or full training 3 hours)

In 2015, PricewaterhouseCoopers estimated the impact of DV in Australia costs the nation $21.7 billion a year.  Two thirds of women who reported being abused by their partners were in paid employment.  As a consequence the effects of domestic violence has implications for employee’s, leaders and managers.  Information during this session is provided in two formats.

A 1 hour presentation for all employees provides general information of domestic violence, its impact and referral resources.

The training workshop is aimed at leaders, managers, health specialists, HR, rehab and injury management consultants. This workshop provides detailed information specific to workplace presentations, high risk times, providing support, management within the workplace and an opportunity for case studies and examples.

A “Fitness for Work” referral involves a formal request made to Ashcliffe Psychology for an employee or contractor to be assessed by a psychologist, following concerns being raised in relation to that person’s fitness to safely perform his / her duties. Typical referrals involve:

• An employee returning to work after being diagnosed with a mental health disorder
• An employee behaving in a manner that raises concerns about his/her mental well-being
• Concerns about an employee’s well-being after he/she was involved in a critical incident.
• An employee breaching the employer’s AOD policy.

Ashcliffe psychologists provide a range of focused psychological strategies and clinical interventions including cognitive behaviour therapy for the treatment of mood and anxiety disorders and anger management issues.  Additionally, Ashcliffe Psychology offers the Matrix Intensive Outpatient addictions treatment program for those people wishing to seek support for problematic substance use.  See Matrix Page for further information.
Ashcliffe Psychologists are experienced in providing support and assistance in the aftermath of critical incidents and traumatic events.  Contact Ashcliffe for more information.
Effective Conflict Management (brief presentation 1 hour or full training 3 hours)
Whenever two or more people gather together, a conflict potential is created. This is largely because we all have different personalities, beliefs, values and expectations. Most of us are not highly skilled when it comes to managing conflict and usually end up in reacting to differences and disagreements.  This presentation highlights the traps of conflict and provides some key strategies on how to resolve or manage conflict, rather than let it become a destructive element in our life.

For a detailed outline of this training, contact: info@ashcliffe.com.au

Dispute resolution for Leaders & Supervisors
This short 3 hour course for supervisors, managers and team leaders will provide strategies and techniques for assisting people in dispute to systematically isolate the issues in conflict, consider options for resolution and reach an agreement which accommodates the needs of all involved.  Examples used in this course would include complaints by one staff member against another, relating to perceived inappropriate or unacceptable behaviour, dealing with a “personality clash” and dealing with grievances relating to workloads, equity or fairness.  The aim of the course is to increase the likelihood of supervisors being able to defuse conflict situations and disagreements before they affect other staff, clients, or escalate into formal grievances.

For a detailed outline of this training, contact: info@ashcliffe.com.au

Developing your Self Esteem
This presentation describes healthy self-esteem. Self-belief and self-confidence is based on our own intrinsic qualities and resilient in the face of personal setbacks and losses. It’s important to avoid undue or inappropriate self-criticism and to believe in one’s own worth. Techniques are described to build optimism, confidence, emotional balance and self-direction. Myths about self-esteem are also discussed.
Improving your working memory
Working Memory is defined as… the ability to store and use data we gathered in the past 30 to 60 seconds. Although this is the most fundamental of our memory processes, the research tells us that our working memory ability peaks around age 30 and deteriorates at a rate of about 10% per decade we age after that. This presentation will explain how our memory works and provide a set of strategies for maintaining a good memory as we move through the life span.
Time Management and Personal Productivity (brief presentation 1 hour or full training 3 hours)
The concept of Time Management has been around for many decades, yet the key aspect of any “time management” is self management. This presentation will assist you to put your use of time into a perspective that evaluates how well you self manage your day to day commitments. You will also be provided with a range of helpful tips to boost your personal productivity.

For a detailed outline of the 3 hour training, contact: info@ashcliffe.com.au

How to manage the stress of Change
Life is full of change. We have many examples of life changes (births, deaths, marriage, separation, work restructure, new job) and the stress that can result. This presentation provides constructive approaches that can be taken to prepare for, cope with and benefit from unavoidable change. Covers building confidence, staying optimistic, maintaining good health, recognising stress symptoms, taking opportunities, and using the support of family, friends and professionals
How to give effective presentations to groups
Most of us are asked at some time to stand before an audience, small or large, and present material to that group. Depending on our personality, knowledge, skills and experience, this can be an easy task or a difficult one. For some individuals it’s highly anxiety provoking. This short presentation will provide a range of specific strategies on how to give an effective presentation to a group and present some key tips on how to reduce your anxiety and come across to the audience as confident and knowledgeable in the topic you’re presenting on.
Habits! The Good, The Bad & The Ugly
Habits are routine behaviours which are engaged in with little or no conscious thought or mental preparation. Whether it’s parking a car, exercising, eating food, brushing your teeth or any other routine activity what you do follows the same behavioral and mental patterns. While most of our habits are beneficial and essential for everyday living, we all have habits that may be disturbing to others, or destructive to our well-being. This presentation will provide an insight into how habits are formed and maintained. Most importantly, the session will outline the keys to dealing with an undesirable or costly habit and provide strategies for maintaining the changes you have made.
Handling Mental Health Emergencies in the Workplace
This is a consultative activity in which an Ashcliffe psychologist will work with key leaders and specialists in your environment to provide a proactive protocol for dealing with a mental health emergency in the workplace.  This includes:

  • steps to identify the seriousness of the emergency,
  • how to mitigate risk to the individual presenting with a mental health issue,
  • assistance with referrals and seeking ongoing help

The aim is to have the subject of the emergency assisted with appropriate intervention in a safe and considerate manner.

Ashcliffe psychology provides flow charts and checklists which can be adapted to the needs of the organisation.

Enhancing Stress Management in your work team (1 hour brief presentation or full training 3 hours)
Stress is often defined as a reaction to the demands or pressures on a person which severely taxes that individual’s ability or resources to cope. Everyone gets stressed at sometime and the demands of often have their own unique pressures. This session will focus on practical strategies to manage stress issues and will cover three key areas:

  1. Strategies for personal self-care
    1. Understanding your stressors and your stress management style.
    2. The basic three options to manage stress.
    3. The key strategies of self-management.
  2. Strategies for managing interpersonal stressors
    1. Strategies for coping with people who annoy you.
    2. Helpful hints on building a buffer against inter-personal stress.
  3. Strategies for dealing with situational stress.
    1. Strategies for handling frustration.
    2. Helpful hints on how to manage a personal crisis – What will help and what’s likely to make things worse.

For a detailed outline of this training, contact: info@ashcliffe.com.au

 
Effective Conflict Management (brief presentation 1 hour or full training 3 hours)
Dispute resolution for Leaders & Supervisors
Developing your Self Esteem
Improving your working memory
Time Management and Personal Productivity (brief presentation 1 hour or full training 3 hours)
How to manage the stress of Change
How to give effective presentations to groups
Habits! The Good, The Bad & The Ugly
Handling Mental Health Emergencies in the Workplace
Enhancing Stress Management in your work team (1 hour brief presentation or full training 3 hours)
Whenever two or more people gather together, a conflict potential is created. This is largely because we all have different personalities, beliefs, values and expectations. Most of us are not highly skilled when it comes to managing conflict and usually end up in reacting to differences and disagreements.  This presentation highlights the traps of conflict and provides some key strategies on how to resolve or manage conflict, rather than let it become a destructive element in our life.

For a detailed outline of this training, contact: info@ashcliffe.com.au

This short 3 hour course for supervisors, managers and team leaders will provide strategies and techniques for assisting people in dispute to systematically isolate the issues in conflict, consider options for resolution and reach an agreement which accommodates the needs of all involved.  Examples used in this course would include complaints by one staff member against another, relating to perceived inappropriate or unacceptable behaviour, dealing with a “personality clash” and dealing with grievances relating to workloads, equity or fairness.  The aim of the course is to increase the likelihood of supervisors being able to defuse conflict situations and disagreements before they affect other staff, clients, or escalate into formal grievances.

For a detailed outline of this training, contact: info@ashcliffe.com.au

This presentation describes healthy self-esteem. Self-belief and self-confidence is based on our own intrinsic qualities and resilient in the face of personal setbacks and losses. It’s important to avoid undue or inappropriate self-criticism and to believe in one’s own worth. Techniques are described to build optimism, confidence, emotional balance and self-direction. Myths about self-esteem are also discussed.
Working Memory is defined as… the ability to store and use data we gathered in the past 30 to 60 seconds. Although this is the most fundamental of our memory processes, the research tells us that our working memory ability peaks around age 30 and deteriorates at a rate of about 10% per decade we age after that. This presentation will explain how our memory works and provide a set of strategies for maintaining a good memory as we move through the life span.
The concept of Time Management has been around for many decades, yet the key aspect of any “time management” is self management. This presentation will assist you to put your use of time into a perspective that evaluates how well you self manage your day to day commitments. You will also be provided with a range of helpful tips to boost your personal productivity.

For a detailed outline of the 3 hour training, contact: info@ashcliffe.com.au

Life is full of change. We have many examples of life changes (births, deaths, marriage, separation, work restructure, new job) and the stress that can result. This presentation provides constructive approaches that can be taken to prepare for, cope with and benefit from unavoidable change. Covers building confidence, staying optimistic, maintaining good health, recognising stress symptoms, taking opportunities, and using the support of family, friends and professionals
Most of us are asked at some time to stand before an audience, small or large, and present material to that group. Depending on our personality, knowledge, skills and experience, this can be an easy task or a difficult one. For some individuals it’s highly anxiety provoking. This short presentation will provide a range of specific strategies on how to give an effective presentation to a group and present some key tips on how to reduce your anxiety and come across to the audience as confident and knowledgeable in the topic you’re presenting on.
Habits are routine behaviours which are engaged in with little or no conscious thought or mental preparation. Whether it’s parking a car, exercising, eating food, brushing your teeth or any other routine activity what you do follows the same behavioral and mental patterns. While most of our habits are beneficial and essential for everyday living, we all have habits that may be disturbing to others, or destructive to our well-being. This presentation will provide an insight into how habits are formed and maintained. Most importantly, the session will outline the keys to dealing with an undesirable or costly habit and provide strategies for maintaining the changes you have made.
This is a consultative activity in which an Ashcliffe psychologist will work with key leaders and specialists in your environment to provide a proactive protocol for dealing with a mental health emergency in the workplace.  This includes:

  • steps to identify the seriousness of the emergency,
  • how to mitigate risk to the individual presenting with a mental health issue,
  • assistance with referrals and seeking ongoing help

The aim is to have the subject of the emergency assisted with appropriate intervention in a safe and considerate manner.

Ashcliffe psychology provides flow charts and checklists which can be adapted to the needs of the organisation.

Stress is often defined as a reaction to the demands or pressures on a person which severely taxes that individual’s ability or resources to cope. Everyone gets stressed at sometime and the demands of often have their own unique pressures. This session will focus on practical strategies to manage stress issues and will cover three key areas:

  1. Strategies for personal self-care
    1. Understanding your stressors and your stress management style.
    2. The basic three options to manage stress.
    3. The key strategies of self-management.
  2. Strategies for managing interpersonal stressors
    1. Strategies for coping with people who annoy you.
    2. Helpful hints on building a buffer against inter-personal stress.
  3. Strategies for dealing with situational stress.
    1. Strategies for handling frustration.
    2. Helpful hints on how to manage a personal crisis – What will help and what’s likely to make things worse.

For a detailed outline of this training, contact: info@ashcliffe.com.au

Sample Page | Ashcliffe Psychology