Whenever two or more people gather together, a conflict potential is created. This is largely because we all have different personalities, beliefs, values and expectations. Most of us are not highly skilled when it comes to managing conflict and usually end up in reacting to differences and disagreements. This presentation highlights the traps of conflict and provides some key strategies on how to resolve or manage conflict, rather than let it become a destructive element in our life.
For a detailed outline of this training, contact: info@ashcliffe.com.au
This short 3 hour course for supervisors, managers and team leaders will provide strategies and techniques for assisting people in dispute to systematically isolate the issues in conflict, consider options for resolution and reach an agreement which accommodates the needs of all involved. Examples used in this course would include complaints by one staff member against another, relating to perceived inappropriate or unacceptable behaviour, dealing with a “personality clash” and dealing with grievances relating to workloads, equity or fairness. The aim of the course is to increase the likelihood of supervisors being able to defuse conflict situations and disagreements before they affect other staff, clients, or escalate into formal grievances.
For a detailed outline of this training, contact: info@ashcliffe.com.au
This presentation describes healthy self-esteem. Self-belief and self-confidence is based on our own intrinsic qualities and resilient in the face of personal setbacks and losses. It’s important to avoid undue or inappropriate self-criticism and to believe in one’s own worth. Techniques are described to build optimism, confidence, emotional balance and self-direction. Myths about self-esteem are also discussed.
Working Memory is defined as… the ability to store and use data we gathered in the past 30 to 60 seconds. Although this is the most fundamental of our memory processes, the research tells us that our working memory ability peaks around age 30 and deteriorates at a rate of about 10% per decade we age after that. This presentation will explain how our memory works and provide a set of strategies for maintaining a good memory as we move through the life span.
The concept of Time Management has been around for many decades, yet the key aspect of any “time management” is self management. This presentation will assist you to put your use of time into a perspective that evaluates how well you self manage your day to day commitments. You will also be provided with a range of helpful tips to boost your personal productivity.
For a detailed outline of the 3 hour training, contact: info@ashcliffe.com.au
Life is full of change. We have many examples of life changes (births, deaths, marriage, separation, work restructure, new job) and the stress that can result. This presentation provides constructive approaches that can be taken to prepare for, cope with and benefit from unavoidable change. Covers building confidence, staying optimistic, maintaining good health, recognising stress symptoms, taking opportunities, and using the support of family, friends and professionals
Most of us are asked at some time to stand before an audience, small or large, and present material to that group. Depending on our personality, knowledge, skills and experience, this can be an easy task or a difficult one. For some individuals it’s highly anxiety provoking. This short presentation will provide a range of specific strategies on how to give an effective presentation to a group and present some key tips on how to reduce your anxiety and come across to the audience as confident and knowledgeable in the topic you’re presenting on.
Habits are routine behaviours which are engaged in with little or no conscious thought or mental preparation. Whether it’s parking a car, exercising, eating food, brushing your teeth or any other routine activity what you do follows the same behavioral and mental patterns. While most of our habits are beneficial and essential for everyday living, we all have habits that may be disturbing to others, or destructive to our well-being. This presentation will provide an insight into how habits are formed and maintained. Most importantly, the session will outline the keys to dealing with an undesirable or costly habit and provide strategies for maintaining the changes you have made.
This is a consultative activity in which an Ashcliffe psychologist will work with key leaders and specialists in your environment to provide a proactive protocol for dealing with a mental health emergency in the workplace. This includes:
- steps to identify the seriousness of the emergency,
- how to mitigate risk to the individual presenting with a mental health issue,
- assistance with referrals and seeking ongoing help
The aim is to have the subject of the emergency assisted with appropriate intervention in a safe and considerate manner.
Ashcliffe psychology provides flow charts and checklists which can be adapted to the needs of the organisation.
Stress is often defined as a reaction to the demands or pressures on a person which severely taxes that individual’s ability or resources to cope. Everyone gets stressed at sometime and the demands of often have their own unique pressures. This session will focus on practical strategies to manage stress issues and will cover three key areas:
- Strategies for personal self-care
- Understanding your stressors and your stress management style.
- The basic three options to manage stress.
- The key strategies of self-management.
- Strategies for managing interpersonal stressors
- Strategies for coping with people who annoy you.
- Helpful hints on building a buffer against inter-personal stress.
- Strategies for dealing with situational stress.
- Strategies for handling frustration.
- Helpful hints on how to manage a personal crisis – What will help and what’s likely to make things worse.
For a detailed outline of this training, contact: info@ashcliffe.com.au